FAQ's
Can I rent individual rooms, or is the entire property required for booking?
El Mirador de Marbella offers both options—you may book individual rooms for smaller groups or reserve the entire house for exclusive privacy. Pricing varies based on occupancy and season.
Are there any special rules or conditions for using the natural swimming pool?
Yes, for safety and maintenance, guests are kindly asked to:
- Be aware and accept that occasional weather and other events including temperature changes and rain may affect the PH balance of the ecological pool, making it temporarily unavailable for swimming activities, possibly even for multiple days or weeks.
- Observe pool hours (typically 8 AM to 8 PM).
- Avoid glassware near the pool area (reusable plastic cups provided).
- Shower before entering.
- Refrain from urinating or using chemical sunscreen or other skin/cosmetic products in the pool.
Is the property family-friendly?
With multiple levels, stairways, and an unfenced pool, El Mirador de Marbella is not particularly suitable for families with young children.
Do you offer on-site meal services or a kitchen for guest use?
The main level of the home has a fully equipped kitchen for self-catering, and the common outdoor kitchen has BBQ facilities. El Mirador de Marbella has a published digital map for guests with recommendations & local restaurant locations.
For an additional fee, El Mirador de Marbella can arrange:
- Breakfast baskets.
- Private chefs for meals.
Do you facilitate airport transfers?
Need help with transportation from/to the airport or elsewhere? El Mirador de Marbella offers private taxi services for guests.
How far in advance should I make a reservation?
It’s recommended to book as far ahead as possible, especially for peak season (December–April, July-August). Last-minute bookings are subject to availability.
Do you offer discounts for long-term stays?
Yes! Extended stays (7+ nights) may qualify for discounts, depending on the season.
What amenities are included in the rental?
Guests enjoy:
- Wi-Fi, air conditioning, and private bath.
- Parking (on-site or nearby).
What is your deposit/cancellation policy?
Direct Bookings:
Season | Date Range | Nonrefundable Deposit | Cancellation Policy | Cancellation Notice (prior to check-in) | Cancellation Penalty |
Low Season | May 1 – Jun. 30 | 25% of first night’s stay | Flexible | 24 hours | ∙Cancel at least 24 hours before check-in and forfeit deposit. |
High Season | Jan. 6 – Apr. 30 | 25% of booking | Limited | 14 days | ∙Cancel at least 14 days before check-in and forfeit deposit. |
Peak Season | Jul. 1 – Aug. 31 | 50% of booking | Strict | 30 days | ∙Cancel at least 30 days before check-in and forfeit deposit. |
The cancellation policy in effect on the guest’s check-in date governs the entire reservation, regardless of the reservation’s length or whether it spans multiple seasonal settings.
AirBnb Bookings:
Season | Date Range | Deposit | Cancellation Policy | Cancellation Notice (prior to check-in) | Cancellation Penalty |
Low Season | May 1 – Jun. 30 | 100% due 24 hours prior to check-in | Flexible | 24 hours | ∙Cancel until 24 hours before check-in for a full refund including taxes |
High Season | Jan. 6 – Apr. 30 | 100% due 14 days prior to check-in | Limited | 7-14 days | ∙Cancel until 14 days before check-in for a full refund including taxes |
Peak Season | Jul. 1 – Aug. 31 | 100% due 30 days prior to check-in | Firm | 7-30 days | ∙Cancel until 30 days before check-in for a full refund including taxes |
How close is the property to the beach and local attractions?
El Mirador de Marbella is just 1.3 kms from Guanabo Beach. Popular sites like Old Havana are within just 25 kms (under 30 minutes away). A curated guidebook is provided for exploring the area.
Is there staff or assistance available during our stay?
A property manager is on call for emergencies, and supplementary in-stay cleaning services can be arranged for an extra fee. For concierge requests (tours, transport), your hosts are happy to point you in the right direction!